FAQ

Frequently Asked Questions (FAQ)

1. What products/services do you offer?

We offer a curated selection of high-quality products designed to bring value, convenience, and style to your everyday life. Our catalog is updated regularly to bring you the latest and best in the industry.

2. How do I place an order?

Simply browse our website, add your favorite items to your cart, and check out using our secure payment system. You will receive an order confirmation email immediately after purchase.

3. What payment methods do you accept?

We accept all major payment methods including:

  • Credit/debit cards

  • PayPal

  • Apple Pay / Google Pay

  • Secure online payment options

Payment details are encrypted to ensure full security.

4. How long does shipping take?

Shipping times vary depending on your location and the product. Average delivery times are:

  • Domestic: 5–12 business days

  • International: 7–20 business days

A tracking number will be provided once your order ships.

5. Do you offer order tracking?

Yes! Once your order is fulfilled, you’ll receive a tracking link so you can monitor your package in real time.

6. What is your return and refund policy?

We offer returns for damaged or defective items. If you experience any issues, contact us within 7 days of receiving your order with photos, and we’ll help resolve the issue immediately.

7. Can I change or cancel my order?

We process orders quickly, so cancellations or changes must be requested within 12 hours of placing your order. After this, the order may already be in processing or transit.

8. Why did my order arrive in separate packages?

To ensure faster delivery, some items may ship from different fulfillment centers. If you ordered multiple products, they may arrive separately.

9. Do you ship internationally?

Yes, we ship worldwide! If there are any restrictions to your region, you’ll be notified at checkout.

10. How can I contact customer support?

You can reach our support team anytime via:

  • Email: hamishprincemaitland@gmail.com

  • Contact form on our website

We respond within 24–48 hours.